Careers

Nexus is seeking an IT Support Team Lead who is naturally curious, passionate about technology, and eager to help shape digital products.

Position overview:

• Job Title: IT Support Team Lead
• Starting Date: To be discussed
• Compensation: 1800-1900 USD (negotiable based on experience)
• Work Schedule: Full-time
• Work Arrangement: On site, hybrid, remote (based on preference)

Requirements:

• Strong understanding of the application development lifecycle (SDLC), from design and development through release and production support.
• Solid understanding of cloud-based and distributed systems.
• Ability to read, analyze, and troubleshoot application, system, and cloud logs across multiple environments.
• Good understanding of backend architectures, APIs (REST/JSON), system integrations, and error-handling mechanisms.
• Proven experience leading technical teams and taking ownership of delivery and operational outcomes.
• Experience working with cross-functional teams, including engineering, QA, infrastructure, security, and business stakeholders.
• Strong data analytics and reporting skills, with the ability to analyze operational data, identify trends, and translate insights into actionable improvements.
• Experience creating and maintaining technical documentation, such as runbooks, SOPs, troubleshooting guides, and operational procedures.
• Experience defining, tracking, and improving SLAs, KPIs, and service reliability metrics.
• Strong communication skills with both technical and non-technical stakeholders, including clear incident and status communication.

Nice to have:

• Experience with banking, fintech, or payment systems
• Hands-on experience with Amazon Web Services (AWS) in production environments
• Familiarity with monitoring, alerting, and observability tools

What you’ll do:

• Lead and coordinate the technical team responsible for application support and operational activities
• Act as the primary point of ownership for production incidents, ensuring timely resolution and clear communication
• Analyze application, system, and cloud logs to identify issues, root causes, and improvement opportunities
• Drive root cause analysis (RCA) and collaborate with engineering teams to implement long-term fixes
• Work closely with cross-functional teams (Development, QA, Infrastructure, Security, Product, Business) to support releases, changes, and ongoing improvements
• Create, maintain, and continuously improve technical documentation, including runbooks, SOPs, and troubleshooting guides
• Define, monitor, and improve SLAs, KPIs, and service reliability metrics
• Use data and operational reporting to identify trends, recurring issues, and areas for process optimization
• Ensure proper escalation, coordination, and stakeholder communication during critical or high-impact incidents

What you’ll get:

• An opportunity to work in a growing international company that is expanding across borders.
• A comfortable office and a collaborative, friendly team atmosphere.
• Support from the company to enhance your existing skills, acquire new ones, and grow professionally.
• A workspace where your ideas are encouraged, your voice is heard, and your proactive approach can lead to tangible outcomes.

In case you’re interested in this position, please send your resume to ana.kartozia@nexus.ge. We will review your application and get back to you shortly.

We would be happy to welcome you to Nexus!